Cookie Policy

Yin & Yang Reiki Healing
Website: yinyangreiki.co.uk

Last Updated: 17/06/2026

What Are Cookies?

Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.

They help websites function properly, improve user experience, remember preferences and provide website analytics.

How We Use Cookies

Essential Cookies

These cookies are necessary for the website to operate correctly.

They may be used for:

  • Security

  • Website functionality

  • Appointment booking services

  • Shopping cart functionality

  • Checkout processes

These cookies cannot be switched off.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website by collecting anonymous information about:

  • Pages visited

  • Time spent on the website

  • Visitor journeys

  • Website performance

This information helps us improve our services and website experience.

Functional Cookies

These cookies allow the website to remember your preferences and provide enhanced functionality.

Examples include:

  • Remembering form details

  • User preferences

  • Booking preferences

Third-Party Cookies

Some cookies may be placed by trusted third-party providers, including:

  • Stripe (payment processing)

  • Appointment booking software

  • Website hosting services

  • Embedded content providers

These providers may collect information according to their own privacy policies.

Managing Cookies

When you first visit our website, you may be asked to accept or manage cookies.

You can also control cookies through your browser settings.

Please note that disabling some cookies may affect website functionality.

Changes to This Cookie Policy

We may update this Cookie Policy periodically. Any updates will be published on this page with a revised date.

Contact Us

If you have any questions regarding our use of cookies, please contact:

Yin & Yang Reiki Healing
Website: yinyangreiki.co.uk
Email: info@yinyangreiki.co.uk

Privacy Policy

Yin & Yang Reiki Healing
Website: yinyangreiki.co.uk

Last Updated: 17/06/2026

1. Introduction

Yin & Yang Reiki Healing ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book appointments, purchase products, leave reviews, or contact us.

The website yinyangreiki.co.uk is owned and operated by Michelle Davis and Martin Fluke, based in the United Kingdom.

2. Information We Collect

We may collect and process the following personal information:

Contact Information

  • Full name

  • Email address

  • Mobile telephone number

  • Postal address

  • Billing and delivery address

Appointment Information

  • Appointment booking details

  • Communications relating to bookings and enquiries

  • Information voluntarily provided to assist us in delivering Reiki services

Product Purchase Information

  • Order details

  • Shipping and delivery information

  • Transaction records

Reviews and Testimonials

  • Reviews, ratings, testimonials and feedback submitted by customers

  • Any information voluntarily included in reviews

Website Usage Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Pages viewed and time spent on the website

3. Payment Processing

We do not store or process payment card information directly.

All payments are securely processed through Stripe. When making a payment, your payment information is provided directly to Stripe and is subject to Stripe's privacy practices and security standards.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Manage and confirm appointments

  • Deliver Reiki services

  • Process orders and deliver products

  • Process payments

  • Communicate regarding bookings, orders and customer service matters

  • Improve our website and services

  • Monitor website performance and security

  • Comply with legal and regulatory obligations

Where you have provided consent, we may also use your contact details to send information about our services, events, workshops or promotions.

5. Lawful Basis for Processing

Under UK data protection law, we process personal information based on one or more of the following lawful grounds:

  • Your consent

  • Performance of a contract with you

  • Compliance with legal obligations

  • Our legitimate business interests, provided your rights are not overridden

6. Reviews and Testimonials

If you submit a review or testimonial, we may publish it on our website or marketing materials.

We may display your first name and the content of your review unless you request otherwise.

If you would like a review removed, please contact us.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, including:

  • Stripe (payment processing)

  • Website hosting providers

  • Website maintenance and technical support providers

  • Delivery and courier services

  • Professional advisers where required

These providers are only permitted to use your information for the services they provide to us.

8. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no internet-based service can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfil orders

  • Maintain business records

  • Meet legal, accounting and tax obligations

  • Resolve disputes

When information is no longer required, it will be securely deleted.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Request transfer of your data where applicable

To exercise any of these rights, please contact us.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Please see our Cookie Policy below for further details.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Yin & Yang Reiki Healing
Owners: Michelle Davis and Martin Fluke
Website: yinyangreiki.co.uk
Email: info@yinyangreiki.co.uk

14. Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk